Shipping orders

  • HANDLING AND SHIPPING ORDERS

    Доставка косметики Manyo FactoryOrders are processed within 1-4 days after we have received the payment (excluding weekends). Once shipped, you will receive a confirmation e-mail with your package's tracking information. Read more about handling orders here.

Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts and delivery fees are not considered in the customs total value).

International orders may take approximately 2-15 business days or more for delivery, depending on the respective country's customs and postal processes.

Orders are shipped twice a week - every Tuesday and Friday.

INTERNATIONAL SHIPMENTS

We ship orders worldwide to the most countries, see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you. Please visit the Russian version of our online store to make your order from Russia.

There are two shipping options:

  1. First-Class Package (Korea Post) is a regular air shipping method (limited to 2 kg max per package).
    Get FREE WORLDWIDE SHIPPING on orders over $100!
  2. Priority Mail Express (EMS Korea) is the fastest premium class method of shipping.
    Get FREE PREMIUM SHIPPING on orders over $300!

DELIVERY TIME

As you know, natural organic cosmetics such as produced by Manyo Factory have short shelf life. When you make your order, we always try to get your items delivered in the fastest and most convenient ways.

Orders shipped by First-Class Package (Korea Post):

  • Western part of the USA 7 days
  • Eastern part of the USA 6 days
  • Hawaii USA 5 days
  • Australia 8 days
  • United Kingdom 5 days
  • Poland Warsaw 7 days
  • Greece 8 days
  • Malaysia 3-4 days
  • Hong Kong 5-8 days
  • Singapore 6 days

Orders shipped by Priority Mail Express (EMS Korea):

  • USA 3-5 days
  • Russia, Moscow 3-5 days
  • Europe 5-8 days
  • Australia 5 days
  • Canada up to 15 days
  • Hong Kong, Singapore, Malaysia 1-2 days

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a photo of the package contents. To track the order, click on the post service tracking link you will find in the e-mail.

Restricted Hazardous Items

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.

PACKAGING ORDERS

Every order shipped by Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack each single item of the order in a separate bubble wrap to ensure the package and product are not damaged.

As a pleasant bonus, you will receive 4-5 samples (depending on the order value) and gifts!

carefully packaged with plastic bubble wrap

First-Class package and EMS Korea List of Countries

Below is the list of countries where we can ship orders by the Korea First-Class Package and Priority Mail Express (EMS Korea).

Country International Mail Country Code
JAPAN JP
HONG KONG(CHINA) HK
CHINA(PEOPLE'S REP) CN
AUSTRALIA AU
U.S.A US
SINGAPORE SG
UNITED KINGDOM GB
FRANCE FR
SPAIN ES
GEORGIA GE
GREECE GR
NIGERIA NG
NETHERLANDS NL
ANTILLES(NETHERLANDS) CW
NEPAL NP
NORWAY NO
NEW ZEALAND NZ
DENMARK DK
DOMINICAN REPUBLIC DO
GERMANY DE
LAO PEOPLE'S DEM REP LA
LATVIA LV
RUSSIAN FEDERATION RU
ROMANIA RO
LUXEMBOURG LU
RWANDA RW
MACAO(CHINA) MO
MACEDONIA MK
MALAYSIA MY
MEXICO MX
MOROCCO MA
MAURITIUS MU
MOZAMBIQUE MZ
MALDIVES MV
MONGOLIA MN
MYANMAR MM
BAHRAIN BH
BANGLADESH BD
VIET NAM VN
BELGIUM BE
BELARUS BY
Bosnia and Herzegovina BA
BOTSWANA BW
BHUTAN BT
BULGARIA(REP) BG
BRAZIL BR
BRUNEI DARUSSALAM BN
SAUDI ARABIA SA
CYPRUS CY
SRI LANKA LK
SWEDEN SE
SWITZERLAND CH
SLOVAKIA SK
SLOVENIA SI
UNITED ARAB EMIRATES AE
ARMENIA AM
ARGENTINA AR
IRELAND IE
AZERBAIJAN AZ
ALBANIA AL
ALGERIA DZ
ESTONIA EE
ECUADOR EC
ETHIOPIA ET
OMAN OM
AUSTRIA AT
JORDAN JO
UZBEKISTAN UZ
UKRAINE UA
IRAN(ISLAMIC REP) IR
ISRAEL IL
INDIA IN
INDONESIA ID
ZAMBIA ZM
DJIBOUTI DJ
CZECH REP CZ
CHILE CL
CAPE VERDE CV
KAZAKHSTAN KZ
QATAR QA
CAMBODIA KH
CANADA CA
KENYA KE
COSTA RICA CR
CUBA CU
CROATIA HR
THAILAND TH
TAIWAN TW
TANZANIA(UNITED REP) TZ
TURKEY TR
TUNISIA TN
PANAMA(REP) PA
PAKISTAN PK
PERU PE
PORTUGAL PT
POLAND(REP) PL
FIJI FJ
FINLAND FI
PHILIPPINES PH
HUNGARY(REP) HU

For more information or questions, please email or call 8210-3328-5799 (Seoul Time)

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