Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts and delivery fees are not considered in the customs total value).
- Customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges required by the country for importing consumer goods.
- If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment cost.
- We do not assume responsibility for the submission of incorrect or incomplete address when an order is placed.
- If a customer submits an incomplete address, the customer will be contacted be e-mail. If the customer does not responf within 10 working days, the order will be cancelled and the payment will be refunded to the customers PayPal account.
- International orders may take approximately 2-15 business days or more for delivery, depending on the respective country's customs and postal processes.
- Orders are shipped twice a week - every Tuesday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.
We ship orders worldwide to the most countries, see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you. Please visit the Russian version of our online store to make your order from Russia.
There are two shipping options:
- First-Class Package (Korea Post) is a regular air shipping method (limited to 2 kg max per package).
Get FREE WORLDWIDE SHIPPING on orders over $100!
- Priority Mail Express (EMS Korea) is the fastest premium class method of shipping.
Get FREE PREMIUM SHIPPING on orders over $300!
As you know, natural organic cosmetics such as produced by Manyo Factory have short shelf life. When you make your order, we always try to get your items delivered in the fastest and most convenient ways.
Orders shipped by First-Class Package (Korea Post):
- Western part of the USA 7 days
- Eastern part of the USA 6 days
- Hawaii USA 5 days
- Australia 8 days
- United Kingdom 5 days
- Poland Warsaw 7 days
- Greece 8 days
- Malaysia 3-4 days
- Hong Kong 5-8 days
- Singapore 6 days
Orders shipped by Priority Mail Express (EMS Korea):
- USA 3-5 days
- Russia, Moscow 3-5 days
- Europe 5-8 days
- Australia 5 days
- Canada up to 15 days
- Hong Kong, Singapore, Malaysia 1-2 days
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a photo of the package contents. To track the order, click on the post service tracking link you will find in the e-mail.
Restricted Hazardous Items
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.
Every order shipped by Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack each single item of the order in a separate bubble wrap to ensure the package and product are not damaged.
As a pleasant bonus, you will receive 4-5 samples (depending on the order value) and gifts!
First-Class package and EMS Korea List of Countries
Below is the list of countries where we can ship orders by the Korea First-Class Package and Priority Mail Express (EMS Korea).
|Country||International Mail Country Code|
|LAO PEOPLE'S DEM REP||LA|
|Bosnia and Herzegovina||BA|
|UNITED ARAB EMIRATES||AE|
For more information or questions, please email or call 8210-3328-5799 (Seoul Time)